Why Sign Up To Our Rewards App

The following terms and conditions apply to the Cherry Lane Rewards Scheme and to any person who holds a Cherry Picked Reward Card (a ‘Cardholder’):-

The Cherry Lane Rewards Scheme

1. You can update your marketing preferences at any time by logging into your online account or via any marketing email if you register your Reward Card online. Alternatively, correspondence relating to the CPRC Scheme, including marketing preference changes, should be sent to enquiries@cherrylane.co.uk. Please include your name and Reward Card Number when making any correspondence via email.
2. Your CPRC and any replacements that are issued and remain the property of QD Commercial Group Holdings Ltd. The CPRC Scheme is free of charge to all persons who purchase goods in Cherry Lane Garden Centres and its associated shops. QD Commercial Group Holdings Ltd reserves the right to alter, without prior notice, products included in or excluded from the CPRC Scheme and it reserves the right to change the number of participating shops at any time
3. To apply for a CPRC and take advantage of the CPRC Scheme you must be over 16 years of age.
4. Your name, postal address or email address must be provided for a CPRC to be registered. We cannot send you our exclusive rewards unless your card is registered.
5. Your CPRC cannot be used as a credit card or guarantee card. The CPRC Scheme is only for consumer use. The CPRC cannot be used for any transaction where the purchaser or ultimate beneficiary is a business entity.
6. Your CPRC can only be used by the person to whom it is registered.
7. A Cardholder can choose to leave the CPRC Scheme at any time by giving written notice to QD Commercial Group Holdings Ltd or by leaving his/her CPRC at a participating shop. By leaving the CPRC Scheme a Cardholder forfeits any entitlement to all exclusive offers relating to the CPRC Scheme
8. In addition to paragraph 7 above, QD Commercial Group Holdings Ltd reserves the right on notice to Cardholders to (i) stop issuing CPRCs at any time; (ii) amend the benefits of the CPRC Scheme at any time; (iii) alter or amend these terms and conditions and the operation of the CPRC and/or the CPRC Scheme; and (iv) withdraw or cancel a CPRC and/or terminate the CPRC Scheme. For the purpose of this paragraph, and any other paragraphs which contain a right for or an obligation upon QD Commercial Group Holdings Ltd to give notice, the period of will be such duration, if any, as QD Commercial Group Holdings Ltd in its absolution discretion decides and will be considered adequately given if (a) sent by to the Cardholder at the email address (if any) held by QD Commercial Group Holdings Ltd for that Cardholder and (b) by QD Commercial Group Holdings Ltd placing a copy of the notice on its website, https://www.cherry-lane.co.uk
9. Only one card will be valid per customer. We will use the personal information and transactional history for sending personalised marketing material via email or post, however we will never share your information with third parties. You can opt out by visiting https://www.cherry-lane.co.uk

If you need to contact us, you can email us at enquiries@cherrylane.co.uk

What are the benefits of having a reward card?

We offer extra special rewards when you sign up, with a 10% introductory discount voucher to use in-store, birthday treats, VIP discounted prices and exclusive product launch previews all delivered to your inbox, so you never miss out!

How do I join the Rewards Scheme?

Download the reward card App which is available for iPhones on the Apple App Store and for Android phones on Google Play.

If you are in-store, speak to any member of the team who will be able to register a new reward card in-store at the till for you.

Reward cards are available to pick up in-store. To find your nearest store use our store locator.

How do I register my reward card?

Download the reward card App which is available for iPhones on the Apple App Store and for Android phones on Google Play.

If you are in-store, speak to any member of the team who will be able to register a new reward card in-store at the till for you.

How can I redeem my reward card discount vouchers?

You can redeem your reward card discount vouchers in-store when you present your Rewards App or physical reward card.

Do I get points when I spend with my reward card?

Our scheme is not points based; however we will send you a 10% welcome discount voucher upon your first reward scheme registration, birthday treats (if you have told us your birth day), special VIP discounts, exclusive previews and more by email or post if you have consented to marketing.

I have lost my reward card; how do I get a replacement?

Download the reward card App which is available for iPhones on the Apple App Store and for Android phones on Google Play.

If you are in-store, speak to any member of the team who will be able to register a replacement reward card in-store at the till for you.

To find your nearest store use our Store Locator.

How do I register/activate my replacement reward card?

Download the reward card App which is available for iPhones on the Apple App Store and for Android phones on Google Play.

If you are in-store, speak to any member of the team who will be able to register a replacement reward card in-store at the till for you.

I have not received my discount voucher after registering/activating my reward card, how do I get it?

If you cannot locate the email from us, check your spam or junk folders (see below for additional guidance).

How do I check my spam or junk folder in case the reward card email, confirmation email or discount code is in that folder?

Below you will find step-by-step instructions for the most popular email providers on how to check to see in your reward card 'confirmation' email or 'discount code' email is in that folder.

How to find emails if they go into the 'Spam or Junk Folder' from the popular email providers below:

- Hotmail
- Gmail
- Googlemail
- Microsoft Live
- MSN
- Outlook
- Yahoo

Click here to for instructions on how to fix emails if they go into the spam or junk folder to get your 10% discount voucher