Terms & Conditions

BY USING THIS SITE, YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS OF USE. If you do not agree with any of the Terms of Use, please do not use this site. Cherry Lane Garden Centres reserve the right, at any time, to modify, alter, or update these Terms of Use, and you agree to be bound by such modifications, alterations, or updates.

This site is owned by QD Commercial Group Holdings Ltd, a U.K. company with a principal place of business located at:

Cherry Lane House
112 Barrack Street
Norwich
Norfolk
NR3 1TX

Cherry Lane Garden Centres provides our service to you subject to the following conditions. If you purchase online at www.cherry-lane.co.uk, you accept these conditions.

The following terms and conditions of sale constitute a binding agreement between Cherry Lane Garden Centres and its customers which applies to all purchases made on the Cherry Lane Garden Centres website. The Cherry Lane Garden Centres website is an e-commerce site wholly owned by QD Commercial Group Holdings Ltd. We remind customers that these terms and conditions do not affect their statutory rights. Please read them carefully, you may print a copy for future reference. By printing, you agree not to change these Terms of Sale presented by us. All other terms and conditions including those in any order submitted by you are expressly excluded and shall have no effect. We reserve the right to add, suspend, cancel, remove or otherwise modify any of our offers without further notice. Orders placed by you via our website are on the basis of these Terms and Conditions and are subject to acceptance by delivery of the goods to you. The processing of your payment and acknowledgement of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order. Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

Ordering online from Cherry Lane Garden Centres is easy. All card transactions take place on a secure server and we accept all major Credit and Debit cards, we also accept payments from PayPal. Just add the required items(s) to your shopping basket and follow the prompts displayed. Your acceptance of these Sale Terms by clicking on the "confirm order" button represents an offer of contract from you only; it is not binding until accepted by us. Any errors or omissions in any sales literature, dispatch note, invoice or other documentation or any information issued by us from time to time shall be subject to correction without liability on our part. The responsibility is Yours for ensuring the accuracy of any order submitted by you, and for the giving of such information as is necessary relating to the Sale Terms and delivery, enable us to deliver the goods to the billing address notified by You. Your goods will follow accompanied by a dispatch note issued to you.

Placing Orders
By our terms, you must be 18 or over to place orders (make a contract) with Cherry Lane Garden Centres and agree to our Order Cancellation & Refund Policies. Falsifying this document is a serious offence; we will prosecute to the full extent of the law. We may also make age verification checks before processing any order.

Retail selling prices include value-added tax where applicable, at the U.K. standard rate. This is not a TAX invoice. We are constantly 'price checking' all major competitors to keep the prices low, to give you the customer great service and value. We reserve the right to change our product's prices at any time without further notice.

Gift cards are only redeemable against goods purchased at a Cherry Lane store, and cannot be used online. This card cannot be used at any in-store café, restaurant or concession. This card cannot be exchanged for cash. No change will be given where a sales transaction is for an amount less than the balance on the card but the balance may be applied to future purchases. The gift card is valid for a period of 12 months from the card issue date. If the gift card is not used within 12 months from the date of issue, the card will expire and the balance will be forfeited. Gift card balance can be checked in-store – just ask a member of staff on the till. Lost, stolen or damaged cards cannot be replaced so please look after your card just like cash. Browse Cherry Lane Gift Cards here.

When you visit Cherry Lane Garden Centres or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Cherry Lane Garden Centres take great care to faithfully reproduce all descriptions and specifications as provided by the manufacturers, however, errors may occur. If you require further information on products etc. we recommend you contact us on 0331 630 0694 or by emailing us here where we will endeavour to answer your questions. The illustrations and colours are representative only. All sizes are approximate. All Items are subject to availability. All details, specifications, prices are accurate at the time of rights. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. We welcome your comments regarding our merchandise and services, including our Internet site. However, any notes, messages, guest book postings, ideas, suggestions, or other material which you submit to Cherry Lane Garden Centres will become the property of Cherry Lane Garden Centres and Cherry Lane Garden Centres shall be entitled to use any kind and nature of the material which you submit for any type of use forever including in any media whether now known or hereafter devised, including for promotional and advertising purposes, without compensation to you of any kind.

You agree to indemnify Cherry Lane Garden Centres, its respective shareholders, officers, directors, employees, agents, distributors, vendors, and affiliates from and against any and all third party claims, demands, liabilities, costs or expenses, including reasonable legal fees, resulting from your breach of any of these terms and conditions.

Material from www.cherry-lane.co.uk, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Cherry Lane Garden Centres or its content suppliers and protected by the UK and international copyright laws. The compilation of all content on this site is the exclusive property of Cherry Lane Garden Centres and is protected by the UK and international copyright laws. All software used on this site is the property of Cherry Lane Garden Centres or its software suppliers and is protected by the United Kingdom and international copyright laws.

Cherry Lane Garden Centres and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us here with your complaint.

All items purchased from Cherry Lane Garden Centres are made pursuant to a shipment contract. This means that the risk of loss and title for such items only passes on to you upon delivery by our chosen carrier.

Cherry Lane Garden Centres grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Cherry Lane Garden Centres. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Cherry Lane Garden Centres.

You may not frame or utilize framing techniques to enclose any trademark, The trademarks, logos, and service marks (collectively the "Trademarks") you see on this site, are registered and unregistered trademarks of Cherry Lane Garden Centres, its affiliates, and others, logo, or other proprietary information (including images, text, page layout, or form) of Cherry Lane Garden Centres -Online and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Cherry Lane Garden Centres name or trademarks without the express written consent of Cherry Lane Garden Centres. Any unauthorized use terminates the permission or license granted by Cherry Lane Garden Centres. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Cherry Lane Garden Centres so long as the link does not portray Cherry Lane Garden Centres, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Cherry Lane Garden Centres logo or other proprietary graphic or trademark as part of the link without express written permission.

The materials in this site and any third-party sites are provided "as is" and without warranties of any kind, either express or implied. except for product warranties shown in text for select merchandise, QD commercial group holdings limited disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. QD commercial group holdings limited does not warrant that the materials will be accurate, reliable or error-free, that defects will be corrected, or that this site, or the server that makes it available, are free of viruses or other harmful components. QD commercial group holdings limited does not warrant or make any representations regarding the use or the results of the use of the materials in this site or in linked sites in terms of their correctness, accuracy, timeliness, reliability, or otherwise. The material that you read in the Cherry Lane Garden Centres site is provided solely for entertainment, promotional, and commercial purposes.

Cherry Lane Garden Centres makes no representation that materials in the site, including merchandise offered for sale and their trademarks, patents, and licensing arrangements, are appropriate or available for use in locations other than the United Kingdom. Those who choose to access this site from locations outside of the U.K. do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. With respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise from the common carrier.

Any dispute relating in any way to your visit to a Cherry Lane Garden Centres or to products you purchase through Cherry Lane Garden Centres shall be submitted to confidential arbitration in the United Kingdom, except that, to the extent you have in any manner violated or threatened to violate Cherry Lane Garden Centres intellectual property rights, Cherry Lane Garden Centres may seek injunctive or other appropriate relief in any court in the United Kingdom, and you consent to exclusive jurisdiction and venue in such courts. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Cherry Lane Garden Centres does not sell products to children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Cherry Lane Garden Centres only with the involvement of a parent or guardian. Cherry Lane Garden Centres and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

All communication, being images, comments, suggestions, can be emailed to us here